The Consumer Financial Protection Bureau accused Cash App's parent company, Block, Inc., of unfair customer practices and ordered the company to pay fines for violations that included: 

• Not providing effective customer service for Cash App customers to solve problems in a timely manner. The bureau's report stated that fake customer service lines stole customers' information. 
• Not taking appropriate action to "detect, limit and address fraud" on Cash App. 
• Using the chargeback process instead of investigating and solving unauthorized transaction disputes in a timely manner. 
• Misrepresenting its ability to protect customers from unauthorized transfers and its customer support phone line.