Details
 

May 9 (9:00AM) - 10 (10:30AM), 2023

What Frontline Needs to Know

2 Part Virtual Education

Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain ACH to your customers / members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network in order to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customer/ member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.

Publications:

3.6 AAP/APRP Continuing Education Credits

Registration Fees:

Members: $179 per Person/Access - SFE Education Plan Eligible

Others: $358 per Person/Access

Dates/Times:

Part 1 – May 9, 2023    9:00am to 10:30am CT

Part 2 – May 10, 2023  9:00am to 10:30am CT

Click Here to Register!

 

 

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 05/09/2023 09:00 AM 05/10/2023 10:30 AM false What Frontline Needs to Know Consistent training in electronic payments is critical to the success of any organization. Your Customer/Member Service Staff is often the first point of contact for account holder questions and inquiries. Can your service staff explain ACH to your customers / members? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network in order to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customer/ member service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution. Publications: 2023 Nacha Operating Rules ACH Quick Reference Guide ACH Quick Reference Cards for Financial Institutions 3.6 AAP/APRP Continuing Education Credits Registration Fees: Members: $179 per Person/Access - SFE Education Plan Eligible Others: $358 per Person/Access Dates/Times: Part 1 – May 9, 2023    9:00am to 10:30am CT Part 2 – May 10, 2023  9:00am to 10:30am CT Click Here to Register!     ----